Pag-IBIG Hotline 24/7 Call Center for 2024

Pag-IBIG Fund also known as the Home Development Mutual Fund (abbreviated as HDMF), is a Philippine government agency responsible for providing Filipinos with short-term loans and access to housing programs.

Pag-IBIG Fund launched its Isang Linggong Pag-IBIG hotline 724-4244, SMS, and email facilities to better serve Fund members and clients. Many Pag-IBIG members have expressed interest in contacting HDMF regarding their membership, housing loans, contributions, retirement claims, short-terms loans and other concerns.

“Our OFW members should significantly benefit from the availability of these facilities and need not wait for Philippine office hours to inquire about Pag-IBIG. Before Isang Linggong Pag-IBIG was rolled-out, our hotlines were only open on weekdays, and only from 8am to 5pm. Now, our members can inquire about our programs any day of the week, anytime of the day and night. All this is in line with Pag-IBIG’s firm commitment to provide personalized and efficient service to our members” said Pag-IBIG President and Chief Executive Officer, Atty. Darlene Marie B. Berberabe.

See Also: SSS Service Hotline and Contact Numbers

Pag-ibig Fund (Home Development Mutual Fund or HDMF) now has a hotline for all your concerns. Pag-IBIG has partnered with local BPO company Pilipinas Teleserv to provide on-demand and personalized phone and online assistance to Pag-IBIG members and non-members.

In this handy guide, we will discuss the Pag-IBIG hotline contact numbers and the Pag-IBIG 24/7 call center where you will direct your account-related concerns.

Pag-IBIG Hotline Number

Members and clients can inquire 24 hours a day, seven days a week about Pag-IBIG housing programs, membership, contributions, loans and other related concerns. The Pag-IBIG contact number to call is (02) 724-4244. A customer care officer is always ready to attend to Pag-IBIG members’ needs.

Pag-IBIG will attend and respond to your concerns according to the following criteria:

Nature of Concern	Duration
Pag-IBIG hotline queries	1 hour
Simple queries (General information) Complaints	3 working days
Complex queries (Policy and loan-related queries, queries that require coordination with other Pag-IBIG offices) Grave complaints	10 working days

Other Pag-IBIG Contact Details

Pag-IBIG also has an official Facebook page where you can send a private message regarding your loan, membership, transaction follow-ups and other account-related concerns.

The Pag-IBIG customer service center can also handle email and SMS inquiries.

• Members can contact Pag-IBIG through email at contactus@pagibigfund.gov.ph.
• For SMS or text inquiries, send a text message to 09178884363 or 09188984363.

You may also visit the Pag-IBIG website at www.pagibigfund.gov.ph and click the chat button at the bottom of the page. Be sure to include your Pag-IBIG member ID for faster processing of your related queries. You can also use the website’s contact form. For a complete list or directory of their branches, visit http://www.pagibigfund.gov.ph/directory/hdmfoffices.html.

We hope that this guide on Pag-IBIG's hotline and contact numbers has been useful to you in addressing your queries and concerns regarding the Home Development Mutual Fund. If you have any further questions or require assistance, do not hesitate to dial the Pag-IBIG contact number 724-4244 and speak to one of their customer service agents who are available 24/7 to assist you.