If you are having problems or concerns regarding your subscription or if you want to know the latest promos, just call the Customer Service of your telecom provider. Customer Service, also known as Customer Care or Customer Support, provides solutions to your specific problem and informs you about their latest promos.
In this article, all Philippine telcos' Customer Service Hotline numbers or official pages are listed all-in-one place, including Smart, PLDT, TNT, Sun, Globe, TM, Cherry Prepaid, GOMO, and DITO telecom, which are all up to date. Very helpful when you have different SIM cards. If you want to get information regarding your network's latest promos or access different services, you can dial its USSD Code.
Table of Contents
Smart Customer Service Hotline
PLDT Customer Service Hotline
TNT Customer Service Hotline
Sun Cellular Customer Service Hotline
Globe Customer Service Hotline
TM Customer Service Hotline
Cherry Prepaid Customer Service Hotline
GOMO PH Customer Service
DITO Telecommunity Customer Service
To get help with your subscription problems, inquire latest promos, report unwanted load deductions, or access other services, you can find below the Customer Service Hotline number of your network provider.
Smart Customer Service Hotline
You can call Smart Customer Service if you're having problems with your Smart subscriptions or account.
Upon dialing a number below, you will be prompted by an operator, just listen to its instructions and press the correct numbers until you reach Customer Service. It may take some time for you to be able to connect to a Smart Customer Support Agent due to call queues they've been receiving, so be patient in waiting. This also applies to other networks.
| Service | Toll-free via Smart SIM | Via Hotline/Telephone Number |
|---|---|---|
| Smart Postpaid, Smart Prepaid, TNT, Sun | *888 | (02) 8888-1111 |
| Smart Infinity | *800 | (02) 8848-8806 |
| Smart Mobile Broadband (Plug-It, Pocket WiFi, Smart Bro SIM) | *888 | (02) 8888-1111 |
| Smart Money/Padala | 15177 | (02) 8845-7777 or 1-800-1-888-5648 |
| Smart Load Retailers | *333 | (02) 8845-7733 |
| Smart Load Dealers | *7744 | (02) 8845-7744 |
| Smart Bro Enterprise | *177 | 177 |
When you're using Smart International Roaming, toll-free charging is not applicable when you call using those toll-free numbers listed.
Smart Satellite Services/Smart Global Access Group telephone numbers:
- (02) 8511-4105
- (02) 8511-2643
- (02) 8511-3803
- Fax numbers
- (02) 8511-2286
- (02) 8511-3222
Smart Online Support
You can also contact Smart Customer Service online. The following methods require you a computer or mobile with an internet connection:
For Smart Prepaid, Smart Postpaid (Signature), Smart Bro, Smart Infinity, and TNT subscribers, file a help ticket online via Smart Help Ticket. Just fill in the required details, including Full Name, Email Address, Concern, Mobile Number, and Message. Just monitor your email within 24 hours upon submission of your help ticket.
Smart Social Media Accounts:
- Facebook - Smart Communications, Inc.
- Twitter - @SmartCares
PLDT Customer Service Hotline
PLDT, formerly known as the Philippine Long Distance Telephone Company, offers a variety of services like internet broadband (Fibr, DSL, Ultera), Value-added services, and landline. If you need help, especially technical support, you can contact PLDT Customer Service Hotline numbers.
PLDT Landline
- 171 - Toll-free. For PLDT Landline nationwide and SMART/TNT subscribers
- (02) 8888 8171 - For non-PLDT Landlines
FIBR
- 101-3427
Home Ultera
- 171 formerly *1888 (For Smart / Talk 'N Text subscribers)
- (02) 8672 7277 (For PLDT NCR subscribers)
- 1-800-10-6727277 (Toll-free for PLDT subscribers)
PLDT Online Support
TNT Customer Service Hotline
If you have concerns regarding your Talk 'N Text promo subscriptions, you can contact its customer service number.
*888 - Toll free. For Smart/TNT subscribers. Or you may also try *777.
(02) 8888-1111 - For landline
TNT Online Support
You can also message TNT thru their Social Media Accounts:Sun Cellular Customer Service Hotline
Sun Cellular is now Smart. Sun Cellular delivers cheap but excellent mobile services to its subscribers, both Prepaid and Postpaid. To serve you better, whatever your problems or concerns with Sun Cellular subscription, you can call Sun Cellular Customer Service Hotline Numbers below.
Sun Prepaid
- *888 or 200 - Toll free using your Sun Cellular mobile number
- (02) 8395-8000 - For landline
- Fax Number: (02) 8696-7134
Sun Postpaid Elite Plan
- 888 - Toll free using your Sun Cellular mobile number
- (02) 8395-8888 - For landline
Sun Broadband Wireless
- 333 - Toll free using your Sun Cellular mobile number
- (02) 8395-3333 - For landline
Sun Cellular Online Support
- Facebook - Sun Prepaid and Sun Postpaid
- Twitter - @SunCellular
Globe Customer Service Hotline
Listed contact numbers here are available to all Globe Prepaid, Postpaid, and Platinum and other services, including landline, internet broadband, tattoo and pocket WiFi.
Globe hotline numbers:
- 211 - Toll-free using Globe/TM mobile number. You may also try calling 2629.
- 02-7730-1000 - using Globe landline/telephone. To contact customer care.
- 02-7730-1010 - using Globe landline/telephone. To get info regarding sales.
- 02-7730-1300 - using Globe landline/telephone. To get help regarding loyalty rewards.
- 173 - Repair (using Globe landline/telephone)
- (+632) 7730-1212 - For roaming
24-Customer Care Hotline Number:
- (02) 7919-8888 [Luzon]
- (032) 7410-8888 [Visayas and Mindanao]
Globe Online Support
- Email address: talk@globetel.com.ph
- Mobile apps (self-service channels): GlobeOne app or Globe At Home app
- Facebook - Globe Telecom
- Twitter - @Talk2Globe
GCash customer service channels:
- Hotline - 2882 (for Globe and TM)
- Online channels - GCash app or help.gcash.com
TM Customer Service Hotline
TM Tambayan! If you have concerns or problems regarding your Touch Mobile or TM promo subscriptions, you can contact its customer service hotline numbers below.
*808 - Toll-free using your TM mobile number
TM Online Support
- Website: TM Contact Us Form. Just fill in the required details and send it by clicking the 'GAME NA!' button for you to be able to submit your concern.
- Mobile app: TM app
Touch Mobile Social Media Accounts:
- Facebook - TM Tambayan
- Twitter - @TMtambayan
Cherry Prepaid Customer Service Hotline
Cherry Prepaid is a subsidiary of Globe Telecom, which is commonly bundled to Cherry Mobile phones. If you have any concerns with your Cherry Prepaid subscriptions, you can contact them at their numbers below.
Cherry Mobile / Cherry Prepaid
909-4-909 - 1 Peso per call using your Cherry Prepaid SIM
Cherry Prepaid Retailers
1-8008-739-8168 (toll-free on Cherry Prepaid SIM, Globelines, TM, or Globe SIM, but must have a load balance of P7.50 to connect)2629 using the Cherry Prepaid Retailer, Sub-Dealer, or Globe AMAX SIM (free)
Cherry Prepaid Online Support
Cherry Prepaid Contact Customer Support. Just fill in the required details and select the 'CONTACT US' button to submit your concern.
Cherry Prepaid Social Media Accounts:
- Facebook - Cherry Prepaid
- Instagram - cherryprepaid
GOMO PH Customer Service
GOMO is a fully digital telco under the Globe network. The GOMO SIM initially offers 25GB of data with no expiry. Now it has 2 SIM variants: 30GB with no expiry and unlimited data for 15 days.
The SIM is LTE and 5G-ready. GOMO subscribers may use their data as 'Mo Creds to convert it into calls and texts via the GOMO PH app, which is available to download in Google Play Store, Apple App Store, and Huawei App Gallery. If you have any concerns regarding your GOMO promo subscriptions, you can message them through their official pages below.
GOMO Online Support
DITO Telecommunity Customer Service
DITO Telecommunity is the Philippines' third major telco. The Dito consortium, initially Mislatel, is composed of Dennis Uy's Udenna Corporation, Udenna's subsidiary Chelsea Logistics Holdings Inc., and Chinese state-owned China Telecommunications Corporation. If you have any concerns regarding your DITO promo subscriptions, you can call its hotline number or message its official pages below.
185 - DITO hotline number (toll-free using DITO SIM)
(02) 8888-6555 - DITO landline number
Dito Telecom Online Support
- Facebook - DITO Telecommunity
- Twitter - @DITOphofficial
- Official website - dito.ph
- Mobile app (with chat portal) - DITO (available on Google Play Store, Apple App Store, and Huawei App Gallery)
- E-mail - customerservice@dito.ph and info@dito.ph
That was the updated Customer Service Hotline of Smart, PLDT, TNT, Sun, Globe, TM, Cherry Prepaid and DITO. If you have questions, don't hesitate to leave a comment below.
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