Based on experience, the most common issues I encounter with Globe Telecom services are related to their internet services. Issues like slow internet, intermittent internet connection, sometimes no internet for days, and no dial tone on my globe landline are rare.
To help me respond immediately to these common issues, I usually call their hotline numbers or message them via Facebook messenger. I also follow their Twitter account to keep me updated about upcoming service maintenance and recent promotions.
Table of Contents
Globe Hotline and Customer Service
Call the Globe Hotline 211
Send a Message on Facebook
Send a Message on Twitter
Globe MyBusiness Customer
Conclusion
As a Globe Internet customer, you have the right to contact their customer service team whenever you have technical issues with your Internet connection or mobile phone subscription. You can reach out to them using the contact methods in this guide or by visiting our social media pages or mobile app.
Globe Hotline and Customer Service
If you’re looking to contact Globe’s customer service department, we’ve compiled this handy guide to help you choose the right channel based on your personal circumstances and the type of service you’re subscribed to, whether it’s Globe at Home Fiber, a Globe mobile postpaid plan, or a free prepaid subscription.
Call the Globe Hotline 211
If you want to contact Globe customer service, call the hotline number 211 for free on your Globe mobile phone. You only need ₱1 load balance to make the call.
If you prefer to call via telephone, please call Globe's toll-free number instead: (02) 7730-1000. This call is free if made from a Globe landline number.
Take note that 211 and (02) 7730-1000 are both self-service hotline numbers. This means that a “Globe digital assistant” will answer your call and allow you to select from a self-service menu by entering the appropriate number based on your specific concern or query:
- Report an issue with your Internet connection.
- Buy load, register to promos, track data usage, report issues and more.
- Call about your broadband account.
- Apply for a mobile or broadband plan.
- Apply for a postpaid or broadband plan.
Globe has made the decision to transition their customer service to mobile apps and social media accounts beginning September 2020. As a result, they are no longer able to speak with customers over the phone. If you wish to connect with Globe’s customer support for personalized assistance, please send them a message via their Facebook and Twitter accounts.
If you are a Globe Platinum customer, you may call 188 or (02) 7730-1888. If you are a TM subscriber, call 808 on your TM mobile phone or (02) 7730-1500 via landline.
Send a Message on Facebook
If you need help with your Globe account or technical issues, you can send a message on the Globe official Facebook account. You can also click this link to go straight to Messenger.
Globe at Home customers (e.g. GFiber, Globe at Home Prepaid Wi-Fi) may send a message to the Globe at Home official Facebook account.
To start the conversation, click the “Get Started” button and then “Gie,” the automated Globe digital assistant, here you'll find multiple ways to interact, such as reporting an Internet issue, inquiring about your bill, requesting reconnection and more.
To chat with a Globe Care Specialist, select the appropriate option on the self-service menu that is related to your question or concern, and then follow the instructions on the next steps.
Send a Message on Twitter
The Globe's Twitter account @talk2GLOBE is another way to reach out to Globe customer service on social media. The Globe's official account is quite active and usually replies to tweets and direct messages.
Globe MyBusiness Customer
If you are a Globe MyBusiness customer, you can contact support through the following channels:
- Email mybusinesscare@globe.com.ph
- Call Globe MyBusiness hotline 2199
- Call the 24/7 premium hotline (02) 7730-1288
- Submit a support request
Conclusion
Globe is demonstrating that it cares about customers by providing excellent customer service. Despite the company’s move to automation in its phone and chat support channels, customers can still get personalized assistance through Facebook and Twitter.
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